Warranty & Return Policy

Introduction

MAXSPN Billiards guarantees that we provide high-quality products that are made of no-defect materials and high-level manufacturing technology. We also offer a warranty on billiard cue & billiard table defects to protect your investment. You will need to contact MAXSPN Billiards (by filling up the contact form or contacting us directly via email sales@maxspnbilliards.co.nz) and return the product with a problem to us if you are making a warranty claim. The customer will be responsible for the shipping fee for returning the products. We will decide to replace or repair the products according to the actual situation.

 

What kind of defects/problem is under warranty and what is not under?

  • Only the original customer who purchased merchandises from MAXSPN Billiards has the right to claim warranty problems on the product they purchased. The product will not be under warranty once it is transferred or resold by the customer. You will be advised to provide the receipt of your purchase when you are claiming a warranty issue.
  • Warranty will not apply to:
  1. Damages due to improper maintenance such as exposing to extreme temperature or humidity;
  2. Damages caused by direct or indirect accidents, such as dent or scratch caused by intentional/unintentional bump/hit/drop, etc.;
  3. Normal product wear and tear;
  4. Damages due to improper usage, such as using a billiard cue for other entertainments/sports/irrelevant activities, etc.
  • For specific warranty details, please refer to the following table. The warranty period will count from the day customer Please note that warranty may not suit to damages caused by delivery, but there will be other procedures can apply to delivery-associated problems. We guarantee that we ship merchandises with a perfect condition to our customers. Please refer to the MAXSPN Billiards Shipment Policy for more details.

Parts with problems

Warranty covered problems

Warranty period (days)

Cue tip

Abnormal sound

30

Fall off

Ferrule

Abnormal sound

45

Fall off

Transverse crack

Split up from the shaft wood but not completely

Shaft

Curve

45

Cracking along the grain of the wood (not caused to improper maintenance or accidents like knock/drop/bump, etc.)

75

Joint

Wrong pin

15

Pin joint falls off while the wood is at good status

150

Cue butt

Protective layer/paint bubbles/ impurities/cracking

75

Abnormal sound

75

Curve

30

Cue butt leather grip

Cracking or fall off

45

 

MAXSPN Billiards reserves the right of the final interpretation of our service and product sold.